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Special Delivery
Special delivery is ideal for those urgent situations, when our
standard delivery just isn't fast enough! Special delivery is a Royal Mail
service, which guarantees delivery to 99% of UK addresses before 1pm the next working day. Deliveries to some parts of Scotland are guaranteed
by 17.30 the next day.
Deliveries to the Channel Islands, Shetland Islands
and some Scottish Islands will be made within 2 working days, and a small
number of Scottish Islands (including the Orkney Islands) will have
deliveries made within 3 working days.
Please note - you must use
the full, accurate, UK postal code for this guarantee to apply.
Postcodes can be looked up on
Royal Mail's website.
For more information on
Special Delivery, please
click here.
First
Class Delivery
First Class delivery is priced at £1.99. We dispatch the same day, and although not guaranteed by Royal Mail, we have found the
majority of orders are delivered the day after order and dispatch.
Please note that we
cannot guarantee when your order will be delivered if you choose first
class delivery. If you order is time-sensitive, we recommend
you choose Special Delivery (see above).
Saturday Delivery
Although Saturday delivery isn't included in
the guarantee by Royal Mail, we find that they still make Saturday
deliveries to residential addresses 99% of the time. If you want a
Saturday Delivery, please choose Special Delivery for the best
chance that it will arrive on time.
Sunday Delivery
Royal Mail do not provide a Sunday
delivery, therefore like most mail order companies, we cannot offer a
Sunday Delivery.
What if my
item doesn't arrive?
We realise that by the nature of our products, a late delivery can
be disappointing to both yourself and the recipient. We use Royal
Mail for all our deliveries, and as such are bound by their policies and
procedures.
If an item
hasn't arrived on time, the first thing to do is to check with the
recipient that an attempted delivery hasn't been made and a card been
left.
If the
recipient was out when the delivery was attempted, a card would be left
with details of the sorting office. The recipient can call the
sorting office to arrange a re-delivery, or alternatively, visit the
sorting office with the card to obtain the package.
Prior to
calling or e-mailing us, we would appreciate you checking this first.
If an item goes missing, we
are obliged by Royal Mail to wait for the following lengths of time
before pursuing a claim:
Special Delivery - 10 Days
First Class - 15 Days
International Deliveries - 25 Days
If, after this time, your
item has still not arrived, we will pursue a claim with Royal Mail.
In the mean time we will be happy to send you out a replacement item or
refund you for the delivery.
If your Special Delivery item
doesn't arrive before the guaranteed deadline (1pm the next working
day), please contact us and we will attempt to locate and chase your
item with Royal Mail on your behalf.
First Class items cannot be
tracked once they have left us, so please do not contact us until the
above timescale has passed as we are unable to pursue the claim with
Royal Mail prior to this.
The large majority of
problems with International deliveries is with the foreign postal
service. We are usually able to track the item to the point at
which it leaves the UK, but outside of the UK the tracking can be vague.
Royal Mail can occasionally provide us with more information than is
available on the
Track and Trace website. Please note that we cannot process a
claim for lost items before the timescale listed above.
International
Delivery
We now deliver to 42 countries, please
click here for more information.
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